Preguntas frecuentes

Good question. Once your order has left our warehouse, we'll send you a dispatch email containing a tracking link so you can follow its journey right to your door. If you've not received a dispatch email yet, check your junk folder first. If it's still nowhere to be found, get in touch with us and we'll happily investigate.

We know waiting isn't fun. Delivery times vary depending on the shipping option selected at checkout. You'll be able to see the estimated delivery time before placing your order, and again in your confirmation email. Please bear in mind that during particularly busy periods, deliveries can occasionally take a little longer than expected.

Once you've placed your order, we're unable to make changes to it. This helps us process and dispatch orders as quickly as possible, so your Bulldog favourites reach you sooner. Please make sure all your details are correct before checking out.

First, check around your property, any safe places and with neighbours or household members. Couriers can sometimes leave parcels somewhere unexpected (but
safe). If your order is still nowhere to be found after 48 hours, get in touch and we'll do our best to help.

Don't panic just yet. Tracking information can sometimes take a little while to update after your parcel has been collected by the courier. If your tracking hasn't changed after a couple of days, drop us a line at help@bulldogskincare.com and we'll take a look.

Don't worry, the rest of your order hasn't gone walkies. Occasionally items may be dispatched separately and arrive at different times. Check your emails as you may have received more than one tracking number.If something still appears to be missing, let us know.

You can find our product bundles for subscription available on this page of the website www.bulldogskincare.com/shop/subscribe-and-save/

Once you’re on the product page please click on the button that states “Subscribe & save”

You can then select to receive your subscription; every month (30% discount), every other month (25% discount) or every three months (20% discount)

Once you click on “Subscribe Now” you’ll be asked to log in to your account (or create a new one)

You can then checkout your new subscription order.

Yes. Simply log in to your account before your next order is due to be processed and select the option to skip that delivery. Easy.

Absolutely. If you've built up a healthy stockpile of Bulldog products, you can pause your subscription through your account and restart it whenever you're ready.

Need a different moisturiser? Growing a beard? We've got you. You can manage your subscription from your account area and update eligible products before your next scheduled delivery.

We're sad to see you go, but cancelling is easy. Simply log in to your account and manage your subscription settings. From there you'll be able to cancel upcoming deliveries. If you run into any issues, our team is here to help.

We're sorry to hear that. We don't currently offer returns, but if there's an issue with your order or product, please get in touch with our team. We'll do our best to help and find a suitable solution. Having your order details ready will help us assist you more quickly.

Once we've received and processed your return, we'll issue your refund back to your original payment method. The exact timing depends on your bank or payment provider, but it can take a few working days for the funds to appear.

That's not how we intended things to arrive. Send us a photo of the product, the packaging and your order number to help@bulldogskincare.com, and we'll investigate as quickly as possible.

Oops. Sorry about that. Drop us a message with a photo of what you've received along with your order number and we'll get things sorted.

Here at Bulldog we have made specific ranges for normal skin, sensitive skin, oily skin, tired skin and mature skin.

Each of our ranges contains specially selected ingredients to help with the specific problems faced by men’s skin.

That’s why there’s a moisturiser in our Original, Sensitive, Oil Control, Energising and Age Defence ranges.

Absolutely! You can recycle all Bulldog packaging.

We have a handy guide on how to recycle Bulldog packaging plus some universal recycling tips and handy links and tips.

Recycling Statement www.bulldogskincare.com/recycling-statement

If you’re new to the world of skincare (or just looking for a quick daily routine) the best way to start is to use a Face Wash twice a day, morning and evening, always followed by a Moisturiser.

This will help to cleanse, refresh and hydrate your skin without leaving feeling dry or greasy.

If you’d like to step up your regime we’d suggest try adding in a Face Scrub two to three times a week in place of your Face Wash. It is not necessary to exfoliate more than three times a week and you should always follow with a Moisturiser.

Whatever your skin type (normal, sensitive, oily or mature) you’ll be able to find the ideal routine for you.

Use the Original Beard Shampoo & Conditioner on wet hair to wash the beard and then rinse off (as you would a Shampoo & Conditioner for the head).

Dry off the hair with a towel, pour a few drops of Original Beard Oil into the palms, rub together and then apply through the beard. This will help improve the shine of the hair and soften, tame and condition the beard.

Alternatively (or additionally) apply a small amount of Original Beard Balm to the hair to style, condition and moisturise.

How frequently you need to follow these steps depends on the size of the beard and thickness of the hair. We’d suggest you start off twice a week and see if you need to play around with the frequency.

Yes! We have successfully trialed our shower gels for use on hair, although it is not the primary function of these products. If you have relatively short hair, our shower gels should indeed provide you with a decent hair wash. In addition, the formula is mild and sulfate-free.

Unfortunately, our blades are currently not recyclable due to the health and safety aspects of the blades and the size of them however, we are working with industry to find a solution for this and we fully support the work being done to help solve this issue for the shaving industry.

We’ve looked to remove plastic as much as we possibly can. For example, there is no plastic at all in the packaging, we’ve replaced standard plastic and rubber in the handle with sustainably sourced Bamboo and we’ve used very small blade guards rather than a large cartridge tray. Additionally, we’ve not chromed any of the metal elements. This is typically done for appearance but is another process that has an environmental impact.

We are proud of the changes we’ve made. We would really love to see all the other razors on the market follow our lead. This would reduce plastic consumption by huge amounts worldwide.

Rest assured, all our products are certified by Cruelty Free International and will never be tested on animals (even if they don’t have the Leaping Bunny symbol on them). We do indeed supply our products to China but only as part of a ground-breaking collaborative project. The project – launched by Cruelty Free International – means that Bulldog’s products will not face animal testing in China at any point during their lifecycle. This has been made possible as we will be supervised on to market through a unique agreement.

Yes, lot’s of things can contribute to oily or greasy skin such as diet and pollution, but that doesn’t mean you can’t try and control the effects.

Start off with our Oil Control Face Wash twice a day, morning and evening, to remove excess oil and leave the skin feeling refreshed and deeply cleansed. Always follow with our Oil Control Moisturiser for lightweight hydration and a mattified finish.

Our Oil Control Face Scrub has been specially formulated with black charcoal to exfoliate the skin. It is not necessary to exfoliate more than three times a week.

Once a week (or twice if required) use the Oil Control Face Mask before using the Oil Control Moisturiser. This will minimise excess oil and deeply cleanse the skin.

All our Sensitive products have been specially formulated fragrance-free to help minimise irritation.

Use our Sensitive Face Wash twice a day, morning and evening, always followed by our Sensitive Moisturiser. This will help to cleanse, refresh and hydrate your skin without leaving feeling dry or greasy.

Two to three times a week substitute our Sensitive Face Wash for our Sensitive Face Scrub to exfoliate the skin. Our Sensitive Face Scrub is a great way to prep the skin prior to shaving but it also deeply cleanses the skin whether you are clean shaven or have facial hair. It is not necessary to exfoliate more than three times a week.

We get it, while growing older has its benefits, we could all use little help to look our best. Our Age Defence range has been developed with a powerful blend of antioxidants to help fight free radical damage.

Start off with our Age Defence Moisturiser proven to reduce the appearance of fine lines and wrinkles after 4 weeks. It’ll also brighten the complexion and leave your skin feeling moisturised and nourished. Use twice a day, morning and evening.

Our Age Defence Serum contains double the concentration of antioxidants as our Age Defence Moisturiser, this serum has been formulated to leave the skin feeling firm, smooth and nourished. Use this underneath the Age Defence Moisturiser for an extra boost of hydration.

Finish off with our Age Defence Eye Roll-On. Formulated to help reduce the appearance of fine lines, dark circles and puffiness. Use throughout the day as required.

We’re committed to doing things in the best possible way which means that we’re doing a lot of industry leading work to reduce our use of plastic, water and fossil fuels.

You can find out more on our sustainability page here.

The before opening date for all Bulldog products is three years from manufacture.

The ‘open pot’ logo on the back of the pack denotes the guidance on after opening usage. Typically for Bulldog products this is 12 months but for some of our range it is 6 months.

There’s a batch code crimped into the top of the tube (or printed onto the carton or bottle), email us this number and we’ll let you know!

Definitely not. All Bulldog products are certified by Cruelty Free International. This means we do not use any animal derived ingredients and work only with ingredient suppliers that comply with our policy on animal testing.

They sure are. All are products are suitable for vegans and vegetarians.

Yup, all Bulldog Skincare products are gluten free.

Unfortunately, we can’t guarantee that customers who suffer from allergies will not react to our formulations.
In addition to some types of nuts being present in this product as specified above, materials derived from nuts are commonly used in cosmetic and toiletry formulations and as such our manufacturers and suppliers do handle these materials.

No! Bulldog products have never contained microbeads or microplastics, we use natural alternatives.Microbeads are tiny pieces of plastic commonly used in exfoliators, but they are so tiny that water treatment plants cannot filter them out effectively. This means that they end up in our seas, and once there, they can cause big problems for marine wildlife. Not good.

We took this decision back in 2007 when we launched Bulldog and are delighted that legislation (and the rest of the industry) have caught up with our thinking!

Bulldog Skincare have never used microplastics or microbeads from the formulation of our first product back in 2007 to now.  We do use synthetic polymers such as Acrylates copolymer and Acrylates Crosspolymer to thicken our water-based formulations. Despite reports that synthetic polymers are “microplastics” and are contributing to environmental waste, this is untrue. While all plastics are polymers, not all polymers are plastic.  For example, DNA is a solid polymer but we know that the human body is not made up of plastic.

There’s no scientific definition of non-comedogenic so it’s hard for us to answer.What we can say is that our moisturisers are specially formulated for male skin and therefore shouldn’t block pores. All skin reacts differently to different moisturisers and we have taken care developing and formulating our moisturisers to try to reduce the likelihood of out-breaks. Lots of different things can cause skin out-breaks and weather, diet, lifestyle can have a big influence.

We use the fewest possible components in our packaging (along with 50% sugarcane plastic in our tubes) to reduce waste as much as possible.The best way of getting the most out of your tube is to hold onto the top and swing it backwards and forwards a few times (like you’re bowling, just without letting go!). The centrifugal force then pushes the fill down to the lid end.

And it’s science for another win.

Fear ye not! Our tubes are filled to the volume listed on the front of the pack (i.e. Original Moisturiser 100ml) and we carry out stringent checks during the filling process to ensure that the declared volume is met.The reason why the fill does not go all the way to the top is that then it wouldn’t be possible to close and seal during manufacture. The volume of the empty space at the top is less in volume than the filled space at the bottom due to the shape of the tube.